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Struggling to manage customer complaints efficiently? Reduce complaint handling times while gaining full control and visibility over every customer issue. Our AI-powered complaint management solution eliminates inefficiencies by automating workflows, providing real-time insights, and ensuring compliance with regulations. This enables your team to investigate and resolve complaints faster and improve customer satisfaction.
Our QAI assistant accelerates complaint resolution with real-time insights, automation of routine tasks, and offer intelligent recommendation for root cause analysis and corrective actions. This ensures faster complaint resolutions and enhances customer satisfaction.
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Contact UsQualityze has a feature called 'Customer Event' that groups related complaints together. This makes it easier to handle all the issues at once before closing the customer event. It saves time and makes sure everything is solved properly.
The Complaints QAI Assistant is an AI tool that helps find, sort, and prioritize complaints. It also suggests the next best steps to fix the problems, making the process faster and easier for the team.
The Centralized Complaints Database is a secure platform where all the complaint records are stored. It keeps a detailed history of each complaint, which makes it easier to track what happened and meet regulatory requirements.
Qualityze uses automated reminders and approvals to make sure complaints are handled on time. These reminders help team members stay on top of their tasks, approvals, and anything that needs attention, which helps avoid delays.
Qualityze links Complaints Management with the CAPA (Corrective and Preventive Actions) process. When a complaint necessitates corrective action, it is automatically routed to the CAPA system. This helps find and fix the root cause of the problem, so it doesn’t happen again.
The Decision Tree in Qualityze helps users make decisions for handling reportable complaints. It makes sure that all the steps are followed correctly and automatically calculates the due date to meet the deadlines, so there are no late submissions.
Qualityze helps meet regulatory requirements by identifying reportable complaints using a decision tree. It creates tasks automatically with set deadlines to avoid delays. The system also has pre-built forms like FDA MedWatch MDR 3500, EU MEDDEV, Health Canada MDPR to quickly generate adverse event reports.
Qualityze has advanced built-in features like the Follow feature that keeps users updated on the complaint records they are interested in. It also has a dashboard that shows tasks, approvals, alerts, and followed documents, making it easy to track complaint progress.
Qualityze uses proactive input validation to check data as it is entered, which helps prevent mistakes early on. This helps guide users to enter the correct information, making sure complaints are properly documented and reducing issues later.
